Onbe
Onbe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 3 customer reviews shows mostly neutral sentiment; recent recommendations note solutions are provided but some advise avoid using this card.
Positive Feedback
Some customers report effective resolution after follow-up and describe staff as understanding, valuing Onbe's customer service and medium price level.
Negative Feedback / Risk Areas
- Slow response times and limited live support lead to Onbe customer complaints.
- Pre-paid card declines and unexpected fees cause billing frustration.
- Login and account access problems hamper payroll and balance checks.
Key Takeaways for Future Customers
- Read Onbe reviews before accepting a pre-paid card and expect mixed service experiences.
- Plan for potential billing or refunds hurdles and limited immediate support.
- Follow up persistently if issues affect salary access.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 3 customer reviews shows mostly neutral sentiment; recent recommendations note solutions are provided but some advise avoid using this card.
Positive Feedback
Some customers report effective resolution after follow-up and describe staff as understanding, valuing Onbe's customer service and medium price level.
Negative Feedback / Risk Areas
- Slow response times and limited live support lead to Onbe customer complaints.
- Pre-paid card declines and unexpected fees cause billing frustration.
- Login and account access problems hamper payroll and balance checks.
Key Takeaways for Future Customers
- Read Onbe reviews before accepting a pre-paid card and expect mixed service experiences.
- Plan for potential billing or refunds hurdles and limited immediate support.
- Follow up persistently if issues affect salary access.
Chigusiwatatenda@***.com
They should respond quickly, not after 24 hours. I need money in an emergency now; I have to wait for your response in 24 hours.
Preferred solution: My card is declining to do transaction everything I have ask before I send money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPromotional card was declined online.
Problem was solved after 2 calls to help line. I appreciate all the assistance with my issue.
Your staff were very understanding. Thank you.
User's recommendation: if have issues they are great at solutions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy physical card not able to withdraw
Subject: Need Help Forgot Username and Password
Message:
> Good day,
I am Eve Hanna Marie Chinte, a crew member of Royal Caribbean International.
I received an email stating that customer support is now available via WhatsApp. However, when I tried using the Contact Us option in the My Payment Vault app, it only showed a form and did not lead to a WhatsApp chat.
I also have another issue: I forgot both my username and password, so Im currently unable to log in to My Payment Vault to view my salary or card balance.
Here are my details for verification:
Full Name: Eve Hanna Marie Chinte
Crew Number: 383085
Company: Royal Caribbean International
Email: evehannamariechinte1@***.com
Last 4 digits of card: 4946
I kindly request your assistance in helping me recover my username and reset my password so I can access my account again.
Thank you very much!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBioLife login
Hello, I was wondering if I could get some help with logging into my Bio Life payment vault for donating plasma.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE /INTENTIONAL DECLINE FOR FEES
I have been donating plasma for a year or so at Octapharma Plasma. The only way they pay you is through a pre-paid card by Northlane-now owned by Onbe.
I can not tell you how frustrating this card has been. I try to use it online and it declines-a fee is charged. There are funds available on the card. This is a continuing issue.
I try to use it at Walmart and it always declines the first time -again a fee is charged. Funds are available on the card. The second time it goes through. This is also a continuing issue.
I send messages to Northlane-Onbe online repeatedly but of course, noone replies. There is no way to contact a live person via the phone and they offer no online chat. These fees are clearly fraudulent and the card is declining in order for the company to assess the fees. So I decided to add my Paypal checking account and transfer the funds.
But, after trying 3 days straight now, I get the error message-bank details invalid. They are not invalid-they are correct. Again, I send messages and again I get no reply. I would like to know how this company is allowed to stay in business.
Octapharma and the other businesses who use this card need to change the way donors are paid.
This is completely illegal and the company should not be allowed to operate. It's beyond ridiculous!!!
- Too many
Preferred solution: I want my bogus fees refunded . I also want my Paypal checking account linked to this card. I want someone to actually contact me!!
User's recommendation: If you can avoid using this card-do it!!
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